Privacy Policy
Privacy Policy
Zorelie ("we", "us", "our") operates the online store Zorelie at zorelie.shop. This policy explains what personal information we collect, how we use it, and the choices you have. By using zorelie.shop you agree to the practices described here.
Information we collect - Order information — your name, billing and shipping address, email address, phone number, and details of the products you purchase. - Payment information — payments are processed by our payment processor, Stripe. Your card number is transmitted directly to Stripe over an encrypted (TLS) connection and never touches or gets stored on our servers. We only receive a confirmation of payment and the last four digits of your card for order support. Stripe is certified PCI DSS Level 1, the highest level of payment security certification. See Stripe's privacy policy at stripe.com/privacy. - Support communications — messages you send to support@zorelie.shop or through our contact form. - Device and usage data — IP address, browser type, and pages visited, collected via cookies and similar technologies for analytics, performance, and fraud prevention.
How we use your information - To process and deliver your orders and send order confirmations and shipping updates. - To provide customer support and handle returns and refunds. - To detect and prevent fraud and abuse. - To send marketing emails only if you opt in — you can unsubscribe at any time.
We never sell or rent your personal information.
Sharing We share information only with service providers needed to run the store, each bound by their own confidentiality and data-protection obligations: - Stripe — payment processing and fraud prevention. - Shipping carriers — name and address, to deliver your order. - Analytics providers — anonymized usage data to improve the store.
We may also disclose information when required by law.